
Komo POS
A multi-branch café system created to replace a difficult off-the-shelf Point of Sale platform and make everyday operations easier for cashiers, supervisors, and management.
Operational Context: Komo is a café with three branches in Malaysia. The client previously used StoreHub, which was difficult to use and provided insufficient support for their operational needs.
Branch Pilot: The system was piloted and used at the Taman Tun Dr Ismail (TTDI) branch by cashiers, supervisors, and the business owner.
Primary Challenge: The client began with evolving requirements rather than a fixed product specification, so the team continuously translated operational feedback into clearer workflows and product decisions.
Outcome: The system supported smoother day-to-day operations during its branch pilot.
Key Modules & Highlights
- Multi-branch operational interface
- Real-time waiter call workflow
- Payment and receipt flow
- Online ordering integration
- Requirement discovery and iterative workflow design

